BB ( Process Improvement Consultant’s)
Ability to manage multiple clients/ business lines and multiple business priorities
Excellent client management skills- Ability to interact with senior leadership onshore and manage expectations effectively.
This position has overall responsibility for leading a team doing international technical telesales for international business process
Technical Support-Good in Software trouble shooting, especially ISP & Operating System
Graduate in Science or Engineering and Post Graduate or MBA with specialization in Business Development / Operations from the leading institutes
Measures target achievements, skills at man-management, P&L / EBITDA / Customer Satisfaction / Leadership
10 years related experience of which 6 years preferably in healthcare BPO/KPO/CRM industry/Service Industry in Operations
Career growth opportunity for Regus Team Members who have been in a CSR
role for a minimum of 1 year.
Solid organizational skills, including the ability to prioritize and multi-task
* Acquire knowledge on HSBC products and service offerings. BPO experience will be added advantage. * Efficiently answer customer queries on various products and services offered by the bank.
Excellent written and oral communication skills
Experiecne with Healthcare /medical domain is added advantage.
Candidate will be working for Customer support Level 1.
Candidates are responsible to handle calls from customers.
Team Leaders: Must be a graduate with atleast one year experience as a team leader in an international outbound call center.
Customer Service Representatives(CSR):
Graduates / Under Graduates from any discipline with a commitment for learning. Must be at least 18 years of age and have reasonable keyboard and telephone handling skills.
